We ship everywhere within South Africa, as long as your location is serviced by The Courier Guy. We do require a valid delivery address and contact details. Powder milk and skincare products are dispatched from Somerset West and are generally shipped within a day after receipt of payment.  We will provide you with confirmation that the parcel has been dispatched, as well as a tracking number for the order.  

Please Note: Shipment to farms, plots and mines will incur additional costs.  

We charge a flat rate of R100 for economy shipping, and R195 for priority shipping.

Our powder milk has a shelf life of 12 months. Please see the BB date stamped on your product along with the batch number. The reconstituted powder milk can be stored in a fridge for up to 5 days. Follow the storage instructions on the product for best results.

Skincare products have a shelf life of 24 months, apart from our hand-crafted soap which has a shelf life of 5 years - in fact the older the soap, the more lather it produces! All skincare products must be stored below 25 degrees Celcius, and kept out of direct sunlight.

Yes, we do supply fresh camel milk, but it needs to be collected from the farm. Please contact us to arrange to visit the farm to
collect you fresh milk. The price is R140 per litre.

Yes, we do supply fresh camel milk, but it needs to be collected from the farm. Please contact us to arrange to visit the farm to
collect you fresh milk. The price is R140 per litre.

Yes, we do supply fresh camel milk, but it needs to be collected from the farm. Please contact us to arrange to visit the farm to
collect you fresh milk. The price is R140 per litre.

We often have camels that are between 1 and 2 years old available for sale.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you
received it, unopened and in its original packaging. 

To start a return, you can contact us
at orders@camelmilksouthafrica.co.za. Please note that returns will need
to be sent to the following address: Camel Milk South Africa Pty Ltd,
39 Helderzicht Road, Somerset West, 7130, South Africa. 

If your return is accepted, you will need to arrange the courier to return it.

Unfortunately, we cannot accept returns on sale items or gift cards. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.