Refund policy

Returns

We have a 14-day return policy. This means you have 14 days after receiving your order to request a return.

To be eligible for a return, the product must be unopened, unused, in the same condition in which you received it, and in its original packaging. You will also need to provide your original order number.

To request a return, contact us at orders@camelmilksouthafrica.co.za before sending the product back.

Approved returns must be sent to:

Camel Milk South Africa (Pty) Ltd
39 Helderzicht Road
Somerset West
7130
South Africa

Unless the return is due to an incorrect, defective or damaged product supplied by us, the customer is responsible for the cost of returning the product.

Damaged, defective or incorrect orders

Please inspect your order when it arrives. If a product is damaged, defective or incorrect, contact us as soon as possible at orders@camelmilksouthafrica.co.za so that we can assess the issue and arrange an appropriate replacement or refund.

Products that cannot be returned

For food-safety and hygiene reasons, we cannot accept returns of products that have been opened or used.

We also cannot accept returns of gift cards.

Your rights in relation to defective, unsafe or incorrectly supplied goods are not affected by these restrictions.

Refunds

Once we have received and inspected an eligible return, we will notify you whether the refund has been approved.

If approved, the refund will be made to your original payment method. Please allow for the processing time of your bank or payment provider after the refund has been issued.

If you have any questions about a return or refund, contact us at orders@camelmilksouthafrica.co.za.